Job Responsibility

1. Target and performance management

- Manage business performance through target setup and monthly and quarterly projection

-Develop and manage action plans to achieve targets

- Plan contests and develop training plans to achieve targets

- Come up with various ideas and carry out initiatives to ahiceve targets and enhance production

- Prepare for new product launching and stablize performance


2. Headcount management

- Manage HC through turnover and retention

- Manage new TSRs by expanding new hires and recruiting channels, minimize TSR turnover during training

- Manage employee capacities through retention programs and management training


3. Business management and expansion

- Prevent risk and capture opportunities for business expansion by understanding market trends

- Retain the existing staff, recruit qualified talent and expand business through continuous performance improvement

- Share strategies


4. Precess review

- Review internal processes, improve operational efficiency through improvement

- Develop effective new processes


5. Expense management

- Manage expenses


6. Vendor management

- Coordinate closely with vendors, offer or request feedback to improve service quality


7. Management of amicable relationship with sponsors


8. Establishment of operation-related staff R&R and coordination to maximize operational effect

                                                                             

SPECIFICATIONS:

1.       Understanding of call center business

2.       Analysis and communication ability to influence business analysis or decision makings

3.       Presentation skills

4.       People management skills

5.       Min. 3-year experience in the call center industry or min. 3-year experience as a head
          of a team of more than 5 people

6.       Strong leadership skills that initiate change

7.       An associate pool of  TSRs and TLs is preferred





Tel (Office) : 02-3473-7476

Cell-Phone : 010-3589-5212

Fax : 02-3473-7476

Mail : search.thomas@gmail.com
Site :
http://www.roiconsulting.co.kr 

Nate on - Messenger : ihw333@nate.com

MS-Messenger : ihw33@msn.com


※ 관심있는 포지션에 비밀 덧글이나 메일/ 전화/ 메신저  주시면 답변 드리겠습니다. 



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Posted by corio

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